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Report a Lost or Stolen Debit Card

Report A Lost or Stolen Debit Card

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Lost your card and in a panic?

Don’t worry there are a couple of things you can do right away to ease your mind! 

Card ON/OFF Feature

If you have the Conway Bank Mobile App or Online Banking, you can use the Card ON/OFF Feature.  This feature lets you take control of your card and protects against unauthorized use.  If you have misplaced your card, turn it to the OFF position. If you happen to find it later, and feel your account has not been jeopardized, turn it back ON and continue to use your card. If you use your card infrequently, or are traveling without your card, turn it OFF.  Then, turn it ON when you are ready to use it.  You are in control!

If you are unable to locate, you must report the card lost or stolen at the numbers below.

Note:  For Online Banking, you will find this feature under card management located in the upper right hand area of your main screen once you log in.  For Mobile App, choose your menu button and this feature is located under Manage Cards.

To Report a lost or stolen card:

During regular business hours please call us at:       1-316-263-6767

After business hours and on the weekends:              1-844-202-5333